TECHNICAL HOW-TO'S &
TROUBLESHOOTING GUIDES
- 01
Email setup
In Account Settings -
Make sure you set up a POP3 server, not IMAP
The incoming mail server is ___mail.plvwtelco.net___ port 110
The outgoing mail server is ___smtp.plvwtelco.net___port 25
Under the "advanced" tab set your preference to leave messages on the server for a specific number of days. Do this on each device you share this e-mail with.
Be sure you use the full e-mail address for username (includes @plvwtelco.net)
(For mobile devices)
The outgoing mail server is ___smtp2.plvwtelco.net___port 587
Server Authentication - Yes (password)
Security - None
If you see "server not trusted" tell it to connect and continue on.
If you have trouble connecting go back and check settings, call or stop in at any time if you need help.
- 02
Checking the Power Supply Your home has a Power Supply (Cyberpower box) located in your home that supplies the power for your phone and Internet service. The power supply must be plugged in and working correctly for your phone and Internet to work. If you don’t have phone or Internet service the first thing to do is check the Cyberpower box.
The green lights should be on. If a red or amber light is on, the unit is not working correctly. Make sure it is plugged in and the outlet is working. If the box is not working correctly call the telephone office. We may need to send a technician out to replace the box. Router Troubleshooting If the power supply is on and working correctly, the next step is to check your router. Sometimes unplugging the router from the electrical connection will help. Leave it off for a few minutes and then plug it back in. You can also try bypassing the router. Remove the ethernet cable from the router and plug it directly into a computer to see if you can get a connection that way. If you get online you may see the Nyecom authentication page and will need to authenticate using the username and password that you set up with us. If you cannot get online call the telephone office. We will continue troubleshooting to resolve the issue.
- 03
If you don't have an Internet connection, the first thing to do is check is the Power Supply (Cyberpower box) located in your home. If the power supply is not plugged in and working correctly, your Internet will not work, and eventually, your phone will stop working as well. If the box is plugged in and still not working, check the outlet and then call the telephone office. We may need to send a technician out to replace the box.
If the power supply is on and working correctly, the next step is to check your router. Sometimes unplugging the router and plugging it back in will help.
- 04
For phone troubles, first check all phones. Unplug each one from its phone jack and then plug each phone back in, one at a time. Check each phone for a dial tone as you plug it back in. Cordless phones may need to be reset by unplugging them from the electrical outlet for a few minutes. Remember to check the CyberPower box.
If you have tried all these things and still cannot get your phones or Internet to work, call the telephone office.
If you need further assistance any troubles, please call our 24-Hour Maintenance Line at 402-582-4500.